Return Policy

  1. If you have not successful with your size don't worry, please indicate the product to be returned by the panel "My Account" and we will send our parcel service to pick it up. A messenger will go through your home to pick up the package.
  2. When we receive the package will check the item status
  3. After checking that the product is in perfect condition immediately we proceed to refund your money.
  4. Changes and returns of products will be free.

EXCEPCIONAL:

- Promotions: if the products have a special discount, returns will be pay by customers.

- Discount codes: the cost of returns of products purchased with discount codes will be pay by the customers.

* If the product is defective or has sent a different size or model to which the client has requested, the company will pay all the costs of return and exchange.

Pease follow these instructions carefully to expedite the return:

-The procuct should be properly packaged.

Enter the product returned in the packaging messaging we have sent you or use a bag or box that can fully cover the product.

-Never Seal the original box.

Remember that we will not accept returns of products whose original packaging is damaged.

VERY IMPORTANT: 

We not accept the return or exchange of items that have been used, manipulated, damaged or altered in any way or that do not include the original packaging. We will not accept returns or exchanges after 15 days from the date of delivery. We will not be liable for any damages or losses that may occur returned products that have not been shipped or packaged adequately by the senders.

Quality guarantee

Castellanisimos.com guarantees the originality of all articles published in the store.